Matching entries matching “How IT can create business value” from Real Times

The call center has evolved into the contact center, and technology plays a key part in its operation. Danny Bradbury explores how the tech-heavy contact...

The manufacturing sector, seen as a bellwether for global financial health, is performing poorly following two years of post-recession recovery. Depressed consumer spending, high commodity...

"Could games transform the way that organizations engage with customers and employees?" asks Cath Everett.The concept of gamification involves taking well-honed computer gaming techniques and...

The levels of risk to confidential data continue to rise each year. The challenge is to qualify and quantify those risks as Orange Business Services...

Is your company ready for the new world of work?

Enterprises today are faced with a perplexing choice of network topologies that create complexity and make it difficult to solve simple problems. Matt Kantecki, Group...