CRM

More companies these days would do well to follow the doctrine of Marshall Field. The 19th century US retailer, who coined the term "the customer...

The call center has evolved into the contact center, and technology plays a key part in its operation. Danny Bradbury explores how the tech-heavy contact...

A new customer solution center has opened in the Singapore offices of Orange Business Services, the first of its kind in the Asia Pacific region....

Next year, India is expected to seize China's crown as the world's fastest growing economy. what's fueling the continued success story?Back in June 2008, in a...